Our Terms and Conditions

These terms form the agreement between you and Winota Casino, operated by Matilla Gaming Pvt. Ltd. under Curaçao licence 8048/JAZ2021-195. We have kept the language plain, but every clause below is binding.

Accepting Our Terms

By creating an account on our platform, ticking the confirmation box during registration, or simply placing a wager, you accept these terms in full. The agreement takes effect the moment your registration is completed and remains in force for as long as your account stays open.

If you do not agree with any part of these terms, you must not register or play. We recommend you keep a copy of the version you accepted; the date of the current version appears at the top of this page. Playing on our platform means you confirm you have read, understood and accepted every clause, including the rules on bonuses and prohibited conduct set out below.

Who May Register

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you must not be resident in a restricted territory. We operate under licence 8048/JAZ2021-195 and cannot serve players from the United States, the United Kingdom, France, the Netherlands, Spain, Italy, Belgium, Denmark, Greece, Romania, Portugal, Lithuania, Latvia, Estonia, Russia or Belarus.

Each person may hold exactly one account on our platform. We verify identity before your first withdrawal, and we may request a photo ID, proof of address and proof of your payment method at any time. Verification is usually completed within 24 to 72 hours.

• One account per person, per household, per IP address and per payment method.
• Your registration details must be accurate, current and complete at all times.
• You must keep your login credentials confidential and never share them.
• We may suspend an account pending verification if your documents are unclear.

Deposits and Withdrawals

Payments on our platform

You can deposit with PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum or Litecoin. Withdrawals run through Visa, Mastercard, bank transfer, Skrill, MiFinity, Jeton and the same three cryptocurrencies. We charge no fees on deposits or withdrawals.

Withdrawals are normally processed within 0 to 24 hours once your identity verification is complete. A withdrawal method must generally match the deposit method used. If your account stays dormant for 12 consecutive months, we may apply an administrative review and may close the account after notifying you at your registered email address.

Bonus Rules You Accept

Bonuses and promotions on our platform, including welcome packages, reloads, free spins and cashback, are governed by these general rules plus any specific rules published with each offer. Where a specific offer contradicts these general terms, the offer terms prevail.

Bonus funds carry a wagering requirement that must be completed before winnings become withdrawable. While a bonus is active, the maximum bet per round is limited; bets above that limit void the bonus and any winnings derived from it. Certain games contribute at a reduced rate or not at all, and a list of restricted titles appears in each offer's terms. Bonuses expire, typically 30 days after issue, and any unused bonus funds and winnings are removed at expiry.

• Only one active bonus per account unless stated otherwise.
• Wagering must be met before requesting a withdrawal of bonus winnings.
• Promotional abuse voids all bonuses and associated winnings.
• We may cancel a promotion or amend its terms at any reasonable time.

Conduct We Never Allow

Fraudulent or abusive conduct ends the agreement and forfeits winnings. We monitor play patterns, payment behaviour and device data, and we act on any attempt to gain an unfair advantage.

Using a VPN or other tool to disguise your location in order to access our platform from a restricted territory is a breach of these terms. If we detect such access, we close the account and return deposits at our discretion, minus any costs.

• Fraud, chargebacks and reversed deposits.
• Multiple accounts opened to claim bonuses more than once.
• Collusion with other players or coordinated play against the house.
• Bots, scripts, automated tools or any non-human play.
• Use of our platform from restricted jurisdictions via VPN or proxy.
• Exploiting software errors or game malfunctions.

Play Safely With Us

Limits and self-exclusion

Gambling must stay a form of entertainment, not a way to make money. You may set deposit limits, loss limits and session reminders on your account at any time, and you can request a cool-off period or full self-exclusion by contacting our support team, which is available 24/7 via live chat or [email protected].

When you self-exclude, we close your account for the period you choose and remove you from all promotional communication. We also reserve the right to notice signs of gambling harm and to apply protective limits or exclusion where we reasonably believe it protects you. Free, confidential support is available in Australia through Gambling Help Online or by phoning 1800 858 858.

Closing Accounts and Complaints

You may close your account at any time by contacting our support team. Provided your identity is verified and no bonus conditions are outstanding, we settle any positive balance to your payment method before closure.

If you have a complaint, contact support first and we aim to respond within a reasonable timeframe. Unresolved disputes are escalated to our licence holder for review. These terms are governed by the laws applicable to our Curaçao licence, and you agree to that jurisdiction for any dispute that our internal process cannot settle.

• Step 1: raise the issue with our support team in writing.
• Step 2: request escalation if you are not satisfied with the outcome.
• Step 3: final review is conducted under our licence authority's procedure.

When We Change These Terms

We may update these terms from time to time to reflect changes in law, our licence conditions or our services. The current version, with its date, is always published on this page, and significant changes are announced by email or via a notice on our platform before they take effect.

Continuing to use your account after changes take effect means you accept the updated terms. If you disagree with a change, you may close your account before the effective date and withdraw your balance under the rules above.

Frequently Asked Questions

How old do I have to be to play at Winota Casino?

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and not resident in a restricted country.

When must I complete identity verification?

We verify your identity before your first withdrawal. You will need a photo ID, proof of address and proof of your payment method, and verification usually takes 24 to 72 hours.

Can I hold more than one account?

No. One account per person, per household, per IP address and per payment method. Multiple accounts opened to claim bonuses more than once are treated as bonus abuse.

How do I self-exclude from the platform?

Contact our 24/7 support team via live chat or [email protected] and request a cool-off period or full self-exclusion. We close your account for the chosen period and stop all promotional communication.

How will I know if the terms change?

The current version and its date are always published on this page, and significant changes are announced by email or a platform notice before they take effect.